Return Policy

Last updated: 17 September 2025

1. General Return Policy

Due to the perishable nature of my products, I have specific return policies designed to make sure food safety while keeping customer satisfaction. All returns must be initiated within 24 hours of delivery or collection.

2. Eligible Returns

I will accept returns in the following circumstances:

• Quality Issues

  If the product arrives damaged, spoiled, or significantly different from what was ordered

• Wrong Order

  If you receive the wrong product or flavour than what was ordered

• Allergy Concerns

  If the product contains allergens not disclosed or if there's a labelling error

• Delivery Issues

  If the product was delivered to the wrong address or significantly late without prior notice

3. Non-Eligible Returns

I cannot accept returns for the following reasons:

• Change of Mind

  Personal preference changes or simply not liking the taste

• Custom Orders

  Custom-designed cakes that were made to your specific requirements

• Perishable Nature

  Products that have been consumed, partially eaten, or stored improperly

• Time Limit

  Returns requested more than 24 hours after delivery or collection

4. Return Process

To initiate a return, please follow these steps:

• Step 1: Contact Me

  Email me at hello@olgishcakes.co.uk or call +44 786 721 8194 within 24 hours

• Step 2: Provide Details

  Include your order number, reason for return, and photos if applicable

• Step 3: Return Authorization

  I will review your request and provide return instructions if approved

• Step 4: Return or Refund

  I will arrange collection or provide a full refund within 5-7 business days

5. Refund Policy

Refunds will be processed as follows:

• Full Refund

  For quality issues, wrong orders, or delivery problems - 100% refund including delivery charges

• Partial Refund

  For minor issues where the product is still consumable - up to 50% refund

• Store Credit

  Option to receive store credit for future orders instead of cash refund

• Processing Time

  Refunds will be processed within 5-7 business days after approval

6. Special Circumstances

7. Quality Assurance

I take pride in the quality of my Ukrainian cakes and traditional desserts. My quality assurance process includes:

• Fresh ingredients sourced daily
• Traditional Ukrainian recipes followed precisely
• Quality checks at every stage of preparation
• Proper packaging and storage conditions
• Temperature-controlled delivery when possible

8. Customer Satisfaction Guarantee

I am committed to your satisfaction. If you're not completely happy with your order, I will work with you to resolve the issue. My goal is to make sure every customer enjoys the real taste of Ukrainian cakes and traditional desserts.

9. Legal Rights

This return policy does not affect your statutory rights as a consumer under UK law. You may have additional rights under the Consumer Rights Act 2015, including the right to reject goods that are not of satisfactory quality, fit for purpose, or as described.

10. Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.