How to Order Your Cake
Ordering your perfect Ukrainian cake is easy! Follow our simple step-by-step process to get your custom cake from consultation to delivery. We're here to make your cake ordering experience smooth and enjoyable.
Step-by-Step Ordering Process
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Initial Contact
Contact us via phone, email, or our online form to discuss your cake requirements
• Call us: +44 786 721 8194
• Email: hello@olgishcakes.co.uk
• Online contact form
• WhatsApp messaging available
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Consultation
We'll discuss your vision, preferences, dietary requirements, and event details
• Cake design and theme discussion
• Flavor and size selection
• Dietary requirements review
• Event date and timing confirmation
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Design & Quote
We'll create a custom design proposal and provide a detailed quote
• Custom design sketches or descriptions
• Detailed pricing breakdown
• Ingredient and flavor options
• Delivery and setup details
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Confirmation & Deposit
Once you're happy with the design and quote, we'll confirm your order
• 50% deposit required to secure your order
• Order confirmation sent via email
• Production timeline provided
• Final details confirmed
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Cake Creation
We'll create your cake with regular updates and photos during the process
• Regular progress updates
• Photos of cake creation process
• Quality control checks
• Final approval before delivery
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Delivery & Payment
Your cake is delivered fresh and beautiful, with final payment due
• Professional delivery service
• Careful handling and setup
• Final payment collection
• Post-delivery support
Consultation Details
Our consultation process is designed to understand your vision and create the perfect cake for your special occasion. We offer multiple consultation options to suit your preferences.
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Phone Consultation
Quick and convenient consultation over the phone to discuss your cake requirements
Duration: 15-30 minutes
Simple orders and quick questions
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Video Consultation
Face-to-face consultation via video call to discuss designs and show examples
Duration: 30-45 minutes
Custom designs and detailed planning
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In-Person Consultation
Personal consultation at our location with cake tasting and design discussion
Duration: 45-60 minutes
Wedding cakes and complex designs
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Email Consultation
Detailed consultation via email with photos and design references
Duration: 24-48 hours response
Non-urgent orders and detailed specifications
Payment Information
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Deposit Payment
50% of total order value
When: Required to secure your order
Secures your order date and begins the cake creation process
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Final Payment
Remaining 50%
When: Due before delivery or collection
Final payment ensures your cake is ready for delivery
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Full Payment
100% of total order value
When: For orders under £50 or urgent orders
Full payment upfront for smaller or urgent orders
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Wedding Cakes
50% deposit, 50% final
When: Deposit on booking, final payment 1 week before
Special payment terms for wedding cake orders
Ordering Timeline
Planning ahead ensures the best results for your cake. Here's our recommended timeline for different types of orders.
Standard Cakes
Minimum Notice: 1 week minimum
Recommended: 2-3 weeks
Traditional Ukrainian cakes and simple custom designs
Design consultation → Order confirmation → Cake creation → Delivery
Custom Cakes
Minimum Notice: 2 weeks minimum
Recommended: 3-4 weeks
Complex designs, themed cakes, and special decorations
Detailed consultation → Design approval → Order confirmation → Creation → Delivery
Wedding Cakes
Minimum Notice: 1 month minimum
Recommended: 2-3 months
Wedding cakes with consultations and tastings
Initial consultation → Tasting session → Design approval → Order confirmation → Creation → Delivery
Urgent Orders
Minimum Notice: 48 hours minimum
Recommended: 3-5 days
Last-minute orders (subject to availability)
Quick consultation → Immediate confirmation → Rush creation → Delivery